Patients need to be able to reach you. We provide you with a toll free number with your own extension, and messages left on that extension are automatically computer translated and emailed directly to you (the message includes a way to listen to the actual message if the computer translation was not good enough to figure out what the caller needs). We provide a 24/7/365 live medical office answering service with HIPAA trained English speaking/bilingual staff. We tell patients that in an emergency, they need to call 911 or go to the nearest emergency department.